Refund Policy

1. Introduction

JasperOps LLC ("Company", "we", "us", "our") is committed to providing a transparent and fair refund policy for all Users of the JasperOps Platform.

This Refund Policy explains:

• How our 14-day free trial works.
• When refunds are available for paid subscriptions.
• How to cancel your subscription.
• How to request a refund if applicable.
• Your rights under applicable consumer protection laws.

2. Free Trial

2.1 Trial Period

JasperOps offers a 14-day free trial for all new Users. During the trial period:

• No Payment Required: You are not charged during the trial period.
• Full Access: You have access to all features of the Core Plan, including unlimited users and all modules.
• No Credit Card Required: You can start the trial without providing payment details.

2.2 Trial End & Auto-Conversion

At the end of the 14-day free trial:

• Paid Subscription: Your account will automatically convert to a paid subscription (Core Plan).
• Payment Processing: The first payment will be charged to your payment method on file.
• Cancel Before Trial Ends: You can cancel anytime during the trial period at no cost.

3. Paid Subscriptions

3.1 Core Plan

The Core Plan is our primary subscription plan, priced at $79.00/month. It includes:

• 1 outlet with full features.
• Unlimited users (no per-user fees).
• All modules: Inventory, Production, POS, CRM, Certificates, Analytics, and more.
• 15GB Google Drive storage.

3.2 Additional Outlets

Each additional outlet is priced at $19.00/month per outlet. Outlets can be:

• Retail Stores: POS, sales, and inventory management.
• Workshops: Production, BOM, and quality control.
• Warehouses: Bulk inventory and distribution.
• Showrooms: Display and sales management.

3.3 Billing Cycle

All subscriptions are billed monthly in advance. Payment is processed on the same day each month, starting from the date your trial ended or subscription began.

4. Refund Eligibility

4.1 No Refunds for Paid Subscriptions

Paid subscriptions are non-refundable. Once your free trial ends and your subscription begins, no refunds will be issued for:

• Monthly subscription fees.
• Additional outlet fees.
• Any unused portion of the subscription period.

4.2 Exceptions

Refunds may be issued at our discretion in the following cases:

• Technical Issues: If the Platform experiences a material service outage that prevents you from using it for more than 7 consecutive days.
• Billing Errors: If you were incorrectly charged due to a system error.
• Consumer Protection Laws: If required by applicable local laws (e.g., EU Consumer Rights Directive, Australian Consumer Law).
• Fraudulent Activity: If we detect unauthorized use of your account or payment method.

5. Cancellation Policy

5.1 How to Cancel

You can cancel your JasperOps subscription at any time:

• Account Settings: Navigate to Settings → Subscription → Cancel Subscription.
• Email: Send a cancellation request to support@jasperops.com.
• Through Payment Provider: You may also cancel through Lemon Squeezy, Stripe, or PayPal if you subscribed via these platforms.

5.2 Effect of Cancellation

• Immediate Effect: Cancellation takes effect immediately. You will no longer have access to paid features.
• No Further Charges: You will not be billed again after cancellation.
• No Refund: No refund is provided for the current billing period.
• Data Access: You will have 30 days to export your data before it is deleted.

6. Billing Errors

If you believe you have been incorrectly charged, please:

1. Contact Us: Email billing@jasperops.com within 30 days of the charge.
2. Provide Details: Include your account email, transaction ID, and a description of the error.
3. Investigation: We will investigate and respond within 5 business days.
4. Correction: If we confirm a billing error, we will issue a refund or credit to your account.

7. Payment Failure

If your payment fails (e.g., expired credit card, insufficient funds):

• Retry Attempts: We will automatically retry the payment multiple times over 7 days.
• Notification: You will receive email notifications about the failed payment.
• Account Suspension: If payment fails for more than 7 days, your account may be suspended.
• Data Retention: Your data will be retained for 30 days after suspension. After 30 days, data may be deleted.

8. Pricing Changes

We reserve the right to update our pricing at any time. If we change pricing:

• Notification: We will notify you at least 30 days in advance via email.
• Effective Date: The new pricing will take effect at the start of your next billing cycle.
• Opt-Out: If you do not agree to the new pricing, you may cancel your subscription before the new pricing takes effect.

9. Consumer Protection Rights

Depending on your jurisdiction, you may have additional consumer protection rights:

9.1 European Union (EU) & United Kingdom (UK)

• Cooling-Off Period: Under EU consumer law, you have a 14-day cooling-off period for online purchases. However, this does not apply to digital services where performance begins immediately with your consent.
• Right to Withdraw: You may withdraw from the purchase within 14 days only if you have not actively used the service.
• Digital Content: For digital services, the right of withdrawal ends when the service begins.

9.2 Australia

• Consumer Guarantees: Under Australian Consumer Law, you are entitled to a refund or replacement for major failures in the service.
• Service Not Fit for Purpose: If JasperOps does not perform as described, you may be entitled to a remedy.

9.3 Indonesia

• Consumer Protection Law (UU No. 8/1999): Consumers have rights to clear information, fair treatment, and compensation for losses.
• Complaint Process: You may file complaints through the Indonesian Consumer Protection Agency (BPKN) or local authorities.

10. Exceptions

Refunds are not provided in the following cases:

• Change of Mind: You decide the Platform does not meet your needs after the trial period.
• Feature Requests: A specific feature you expected is not available (all features are clearly documented).
• Business Performance: Using JasperOps did not result in expected business outcomes (we cannot guarantee business performance).
• Third-Party Integration Issues: Issues with Google Drive, payment providers, or other integrations.
• User Error: Errors caused by incorrect data entry, user actions, or failure to follow instructions.
• Data Loss: We provide regular backups, but we are not responsible for data loss caused by user actions.

11. How to Request a Refund

To request a refund (if eligible):

1. Contact Support: Email billing@jasperops.com with your account details.
2. Provide Documentation: Include your account email, transaction ID, and reason for the request.
3. Wait for Review: We will review your request and respond within 5 business days.
4. Approval: If approved, the refund will be processed to your original payment method.

12. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us: